Delivery & FAQ
Chapin Furniture offers a wide range of shipping options. These are outlined below:
WHITE GLOVE FURNITURE DELIVERY: Larger furniture items require specialized delivery to your residence or business. Chapin Furniture’s dedicated furniture delivery specialists deliver your household items with extra care. White-Glove Delivery includes delivery into your home, unpackaging of your home furnishings, and up to 15 minutes of assembly. Rates vary based on weight and location of delivery. You can calculate your shipping cost with our webstore shipping calculator provided in your shopping cart.
Though items may arrive at your location as soon as a few days after purchase, please allow 2-6 weeks for delivery on White-Glove Delivery items. We will contact you prior to delivery to inform you that your delivery is on the way. We currently offer White-Glove shipments to the Continental United States only.
Chapin Furniture always insures the safe delivery of your purchase, but it is very important that all items are inspected thoroughly for damage while the delivery personnel are still on site. Have the driver sign the delivery slip acknowledging damage for any item damaged. Keep a copy for your records and contact Chapin Furniture within 5 days of delivery to begin the claim process. Failure to follow these procedures voids Chapin Furniture's insurance and could result in a claim denial.
Please Note: Due to liability issues and time restrictions, we are unable to assemble bunk beds, loft beds and Ready-to-Assemble Furniture. However, we will still inspect and place the items in the room of your choice while delivering.
LOCAL DIRECT DELIVERY: Chapin Furniture maintains a fleet of delivery trucks operated by our on-site, trained delivery team. Our crew is safe and courteous, and has delivered thousands of items to satisfied customers. Our standard delivery charge is $2.50 per mile to any location shown within the circle shown on the map below with a minimum $25 delivery charge. Before or after placing your order, give us a call toll-free at 1-866-932-4052 to have us calculate your delivery expense and schedule your delivery. You can then pay the delivery charge by phone, or with a check upon delivery.
PICK-UP AT STORE: Do you live nearby? Come with your own vehicle and pick up your purchases at our main location in Chapin, South Carolina. This option costs you nothing, and our friendly staff is always available to help you load. It is best to call ahead and let us know you are coming so that we can have your items ready for pickup and so we may service you as quickly as possible. Call us toll-free at: 1-866-932-4052.
CHAPIN FURNITURE EXPRESS SHIPPING: For shipping on smaller items, your shipment will come to you via FedEx or UPS. In-stock items usually ship within 2 business days of purchase (excluding Sat & Sun), and usually arrive at their destination within 5-7 business days. Backordered items take approximately 3-5 weeks to deliver. If you are in a rush to get an item, you may wish to call us toll free at 1.866.932.4052 before purchasing, and ensure item availability and delivery by your desired time of need.
ONLINE PURCHASES 30-DAY RETURN POLICY: Chapin Furniture allows the return of goods purchased through its webstore within 30 days of receipt of goods under the following circumstances: 1. Customer must pay for return shipping and must insure the full amount of the shipment with the carrier. Customer will also be responsible for the original shipping charges. 2. Items must be returned in original packaging and goods must be received in original condition. 3. Customer must contact store prior to returning goods to initiate the return. IMPORTANT NOTE: As stated above, customer assumes responsibility for paying shipping charges both ways on any returned items.
REFUSAL OF FREIGHT OR CANCELLATION OF AN ORDER: Once an order has left our location or one of our manufacturers and the delivery process has begun, the customer will be responsible for twice the delivery amount charged at the time of purchase should freight be refused or an order cancelled. This ensures that Chapin Furniture covers all expenses incurred for returning your freight to its warehouse. The customer will be issued a refund on the balance of the purchase, less these delivery charges. If the order has not yet been shipped, the customer will receive a complete refund on the purchase, less a 3% transaction fee to cover the cost of the transaction.
RETURN OF PURCHASES MADE AT OUR PHYSICAL LOCATION: Return policy differs for items purchased while physically visiting our retail showroom. Call or visit store for details.